Beyond the Contract: The Invisible Expectations That Make or Break Consulting Relationships
A high-performing management consultant once led a complex digital transformation project that wrapped up nearly two weeks ahead of schedule. The implementation was sharp, the operational teams were impressed, and every KPI looked like a Wall Street earnings report after a record quarter. Then came the surprise no spreadsheet predicted. “Thank you for your efforts, but we’ve decided not to renew the engagement.” No conflict. No warning. Just silence wrapped in corporate politeness. This kind of quiet breakdown usually has little to do with technical performance. More often, it comes from violating something far more fragile than the written contract:...
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