Certified performance consultant

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Course Code : CPC

Duration : 6 days / 48 hours

MMB® has developed a “Certified Performance Consultant” program to build and provide a repository of increasingly sophisticated skills for junior consultants, experts, professional developers, and anyone wishing to enter the consulting profession in the future. This powerful consulting model will be of great help to you, as it creates the appropriate environment for primitive talents ... more

MMB® has developed a “Certified Performance Consultant” program to build and provide a repository of increasingly sophisticated skills for junior consultants, experts, professional developers, and anyone wishing to enter the consulting profession in the future. This powerful consulting model will be of great help to you, as it creates the appropriate environment for primitive talents to emerge, goals to be achieved, and visions to be realized. By the end of the program, you will be able to return to your workplace to start using your consulting toolkit, as well as to start your career as a professional consultant offering the finest international practices in consulting, aimed at those who desire excellence and success, whether they are independent consultants or within organizations.

This program is the turning point for internal or external consultants, as it focuses on both the skills and techniques necessary for those performing the role of consultants. The program presents consulting skills, behaviors, and processes of effective internal consulting, including the actions that must be taken to achieve the desired results, assign goals, manage expectations, and guide clients through the process, in addition to building credibility to influence decision-making, overcome obstacles and resistance, and gain ideal clients. The program includes tests to approach the response to difficult situations and the need to adopt effective strategies in complex administrative situations. In addition, the program presents the best global practices and the most powerful techniques and models that unlock the potential of individuals and organizations. Its approach and strategies are not only at the level of consultants providing services to individuals, but they are also for professional and expert consultants as well, who wish to provide consultancy services to higher management levels, whether for managers, leaders, decision makers or work teams, and to enter the world of organizations in a professional and unique manner.

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who is this program for?

This program is for you! For everyone who wants to offer the outlines of their experiences by keeping pace with future tools. Also, it is for everyone who wants to dig deep into others to extract their hidden talents and treasures that they do not realize about themselves, and to dive into the ocean of possibilities and capabilities to take them to the shores of excellence and success. This program introduces you to the turning point in the lives of individuals and organizations.

This program is intended for employees in both the HR, and consulting training departments who are required to act with consulting capacity, either with external clients or with the organizations for which they work. It is also for professionals who are new to the internal consulting role, or who want to prepare to take on this role in the future. This program also benefits performance professionals as well as external consultants who want to hone their consulting skills. It is for those who want to own the keys to a quick impact on individuals, work teams, and organizations by providing consults to others, and for those who want to accelerate transformation and achieve the highest results.

before the program (readiness)

A "Certified Performance Consultant" includes a comprehensive assessment of the skills and competencies of consultants and of the mechanism to draw up development plans for consultants, whether internal or external. Pre-program assessments include the following:

Providing a detailed picture of strengths in providing consulting, level of competencies, and skills.
Identifying and clarifying gaps and actual development needs to work on them effectively.
Laying a systematic foundation for personal and professional growth.

Previous electronic files of the program (for reading and viewing):

Excellence in the labor market. Page
Credibility in your consulting business.
Four essential client conversations.

program objectives
(what do performance consultants do?)

At the end of this training program, you will be able to:

Identify the factors that make a great consultant.
Discover the challenges you will face.
Determine the consulting field in which you will work.
Identify the most profitable fields of consulting business.
Decide how much you want to earn annually.
Identify the consulting skills you need.
Assess your consulting competencies.
Determine the consultant's knowledge and skills.
Distinguish consulting competency groups.
Use a five-factor consulting business model.
Compare between consulting models.
Distinguish the difference between internal and external consulting.
Identify the difference between training and performance consulting.
Overcome obstacles.
Identify who the client is.
Determine where the best start is.
Determine how to build a relationship with one of the clients.
Determine if the client is ready or not.
Ask effective questions.
Plan a “contract meeting” in order to make the decision to start the process with the client.
Identify the different types of pricing structure available to you.
Think about how you can bring value-based pricing to your business.
Develop a pricing plan.
Distinguish between data collection standards.
Choose the best data collection method for your project.
Discuss why data is important.
Identify the pros and cons of several methods of data collection.
Hold an exploratory meeting with the client.
Conduct an effective interview.
Determine the factors affecting business performance.
Apply participatory analysis techniques.
Hold an effective feedback meeting.
Address resistance and other challenging behaviors of the client.
Hold a commitment meeting to determine the next steps.
Design and implement solutions effectively.
Define objectives and strategies.
Monitor progress.
Conduct a final check.
Differentiate between techniques of participatory analysis.
Identify strategies and tactics to resolve issues that the consultant must address.
Hold a debriefing meeting.
Assess consulting services.
Assess success.
Develop a plan in order to put the lessons you have learned into practice.
Terminate the contract appropriately.
Develop a strategic plan that makes you important to clients and sets you apart from other competitors.
Identify the 10 most time-consuming mistakes.
Understand the four strategies for avoiding the symptoms of consulting building syndrome.
Implement a healthy physical plan.
Identify and work on opportunities.
Understand the five steps to address challenges with clients.

what will you learn in this program?

Basic introduction

3 Factors that make a great consultant.
4 Challenges faced by the consultant.
How to determine the field of consulting in which to specialize.
The most profitable fields of consulting business.
Consulting skills that a consultant needs.
How to assess your consulting competencies?
The five-factor consulting business model.
Comparison of 5 consulting models.
Difference in consulting: internal vs. external.
How to overcome obstacles?
Who is the client?

Entry and Contract

How do you handle consulting request?
How do you build credibility in your consulting work?
How do you build and maintain familiarity with the client?
The standards by which you assess client and organizational's readiness.
10 Factors to succeed in the consulting process.
How do you get agreement about expectations?
What pricing structure should be used?
How to justify fees by value.
How can consultants become so rich?

Needs Analysis

7 standards for data collection.
6 Methods for data collection.
Obstacles facing data collection.
How to hold an exploratory meeting?
3 Steps to prepare open-ended questions.
4 Steps to prepare specific-answer questions.
5 Guidelines for asking effective questions.
3 Techniques to focus with the client.
How do you paraphrase and summarize content?
Formal and informal terms of reference.

Feedback and Decide

How to identify the causes of malfunction at the client's part?
The seven factors that affect business performance.
3 Techniques in participatory analysis.
7 Techniques to validate the analysis.
How to handle sensitive information?
25 Signs of resistance or discomfort.
7 Guidelines for dealing with resistance and challenges.
How do you plan and do a “regularity meeting”?

Design and Implement

How to invest in teams effectively in order to design solutions?
4 Steps to implement solutions.
How to ask the essential questions for the final verification?
7 Steps to document recommendations.
6 Guidelines for making recommendations.
10 Tactics that benefit consultants.
Working successfully with internal and external consultants.
The most important suggestions for partnering with external consultants.

Evaluation

How to prepare for the debriefing?
How to monitor progress in seven steps?
5 Tools for assessing consulting services.
How to discuss with the client for assessment?
How to prepare the final report in seven stages?
How to debrief the “Lessons Learned" for the client?
How to get recommendations and recognition?
How to develop a strategic plan that makes you important to clients and sets you apart from other competitors?
The 10 most time-consuming mistakes.
4 Strategies for avoiding the symptoms of consulting building syndrome.
How to identify opportunities and act on them.
5 Steps to address challenges with clients.

After the program
(application and reinforcement)

After the program (application and reinforcement):

The participant leaves the program fully equipped to practice consulting professionally according to MMB® consulting model. Also, the clients leave with inspiring technologies and tools full of ideas, strategies, models, processes, commitments, and business plans that make their performance and their clients' performance more outstanding and powerful, all available for immediate use.
Coaching phone follow-up session with an MMB®

Enhanced electronic files of the program
(for reading and viewing)

Enhanced electronic files of the program (for reading and viewing):

Determining wages and justifying of fees by value.
Pricing the structure that consultants like.
How can consultants become rich? Page
You will not make it alone.

Who is this program for?

Before the program

Providing a detailed picture of strengths in providing consulting, level of competencies, and skills.
Identifying and clarifying gaps and actual development needs to work on them effectively.
Laying a systematic foundation for personal and professional growth.